Refund & Returns Policy

Last updated: 12 November 2026

This policy covers orders from chefsfoundry.com and offers.chefsfoundry.com. It is part of our Terms & Conditions.

Our 100-day money-back guarantee

Try our products for 100 days from the date we dispatch your order. Cook with them. If you are not happy for any reason, send them back and we refund the price you paid for them.

  • Products must come back clean and undamaged, with all their parts. Normal signs of cooking are fine.
  • If your order came with free gifts, send them back too. If you keep them, we take their listed value off your refund.
  • You can return the whole order or only some items.
  • You pay the cost of return shipping. We do not refund shipping charges you paid on the original order.
  • If items come back damaged or with parts missing, we may charge a restocking fee of 15%.
  • You must email us within 100 days of the dispatch date. After that, the guarantee does not apply, but our Limited Lifetime Warranty and coating replacement programme still do.

How to return an item

  1. Email support@chefsfoundry.com with your order number and the items you want to return.
  2. Wait for our reply. We confirm the return and the address within 1 business day.
  3. Pack the items in their product boxes, inside a strong outer carton. Put a note inside with your name, email address and order number.
  4. Send the box with a tracked service to: Chef's Foundry Returns @ Selery, 1809 W. Frankford #160, Carrollton, TX 75007, USA.
  5. Email us the tracking number.

We cannot refund a return that is lost in the post without tracking.

When you get your refund

We refund you within 5 business days of our warehouse receiving your return. The money goes back to your original payment method. Your bank can take another 5 to 10 business days to show it.

If you bought a Protection Plan for the products you return, we refund the plan too.

Cancelling an order

We usually dispatch the next business day, and within 14 working days at peak times. To cancel, email us as soon as you can. If the order has not shipped, we cancel it and refund you in full. If it has shipped, use the 100-day guarantee.

If we cancel your order, for example because we cannot verify it or deliver to the address, we refund you in full.

Damaged, faulty or wrong items on arrival

If an item arrives damaged, faulty or not what you ordered, email us within 14 days of delivery with photos. We send a replacement free of charge. You do not need to send the item back unless we ask, and if we ask, we pay for the return.

Manufacturing defects

Every product has our Limited Lifetime Warranty against defects in materials and workmanship. If a product is defective, we replace it free of charge for as long as you own it. Normal wear, cosmetic changes and damage from misuse are not covered. Read the full Limited Lifetime Warranty.

Coating replacement programme

Every ceramic non-stick coating slowly loses some of its slickness with use. How fast depends on heat, oils, utensils and cleaning. This is normal wear, not a defect, so the warranty does not cover it. This programme does.

First 12 months after delivery: free replacement. If the coating on a Chefs Foundry pan or pot stops releasing food, peels or gets damaged in normal household use, we send the same item again free of charge. Shipping is free to the 48 contiguous United States.

After 12 months: 40% off, for as long as you own it.

  • You can buy the same item again at 40% off the price on chefsfoundry.com on the day you order the replacement.
  • Shipping is free to the 48 contiguous United States.

For both: "like for like" means the same size and type. If the item is no longer sold, we offer the closest current item. You keep the old pan. The programme does not cover damage from misuse listed in our warranty. We decide, from your photos and description, whether a claim qualifies.

We may change or end this programme at any time for future orders. If you ordered before a change, the programme as it stood on your order date still applies to you.

To use it, email support@chefsfoundry.com with your order number, or another proof of purchase, and a photo of the pan. In the first 12 months we ship your free replacement. After that, we send you a link to order it at 40% off.

Your legal rights

These promises are in addition to your legal rights as a consumer where you live. They do not reduce those rights.

Questions

Email support@chefsfoundry.com. We aim to reply within 24 hours, Monday to Friday.